eharmony regards dating as a science and uses advanced compatibility testing as the key to successful matchmaking. The service collects essential information from new members to connect them with matches for serious relationships built to last. Known as the Compatibility Matching System®, eharmony collects the answers to 29 topics to boost the statistical chances of members being well suited to each other. eharmony believes that long-term relationships can benefit from this personality matching system. We think it is certainly an interesting concept.
eharmony takes members through a very structured matching and communication process that will increase the likelihood of finding them the right person. All features center on this important matching process.
Search: The compatibility matching process on eharmony is the first feature that all members experience. The algorithm is what gives the dating service its main point of difference. Firstly, all members take a personality test featuring 29 dimensions and eharmony analyses the results to locate highly compatible matches. All the technical stuff goes on behind the scenes and members only need to wait to receive daily matches to their inbox. Members can then review the profile and photo of their suggested match and get in touch if they wish using eharmony’s paid communication services. Automatic matching avoids manual search although some singles may prefer this.
Communication: Members can get in touch after taking the compatibility quiz, finding their matches, and enhancing their profile. To contact other members they need to purchase a subscription, which gives them access to a range of communication features including sending and receiving unlimited inbox messages. Subscription also gives users access to the SecureCall feature, which enables them to chat with their matches on the telephone without sharing their number. eharmony members can also confirm their identity using the RelyID feature to provide peace of mind when communicating. Subscribed members can also see who looked at their profile and read the best dating advice from the eharmony experts. Other interesting features include ‘What-If’, which provides access to extra profiles, and assisted communication that helps get a conversation started.
Safety & Security
eharmony has prominent safety and security features that protect against fake users. An extended registration process filters out time wasters, while there are a number of features available for enhanced protection against scammers. The RelyID feature can be used to verify member accounts and the SecureCall telephone feature protects member phone numbers from falling into the wrong hands. Before chatting online, both matches have to accept chat invites which cuts down on unwanted attention. eharmony also displays complete safety information online and provides details of how to seek help.
Help & Support
Unlike some services, eharmony operates a real and fully responsive customer service available around the clock. Members can read an extensive FAQ section, seek help and advice via email, and even speak on the phone during office hours and on Saturday. This human approach is reflective of the overall matching process on eharmony. It is very good for those seeking a dating service with the personal touch.
It is free to register on eharmony but these accounts are limited. To get the best from the service, members need to opt for a subscription package. The Basic membership package provides messaging services and viewing profiles. However, the full membership package is needed to access all features including RelyID and SecureCall.